Frequently Asked Questions (FAQ)
Welcome to the Fuse Scent FAQ page! Here, you’ll find answers to the most common questions about our products, usage, orders, delivery, and more.
Please click on the question that's relevant to you. If you can't find an answer to your question, you can contact us directly using our contact form at the bottom of this page.
Are your oils 100% natural?
Yes, all our oils are 100% pure, natural, and sourced from trusted suppliers. We ensure strict quality control for each batch.
Where are your products sourced from?
Our lavender oil is sourced and produced in Romania, our jojoba oil comes from Israel, and our argan oil is from Morocco.
Do your oils contain additives or preservatives?
No, our oils are free from any additives, preservatives, or synthetic ingredients.
What sizes are available for your oils?
Currently, our lavender oil comes in 10 ml bottles, jojoba oil in 125 ml bottles, and argan oil in 120 ml bottles.
Are your products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. We respect animals and nature in every step of production.
How can I use lavender oil?
Lavender oil is perfect for relaxation, promoting sleep, and reducing stress. Add a few drops to a diffuser, mix with a carrier oil for massages, or use in your bath.
Can I apply jojoba oil directly to my skin?
Yes, jojoba oil is safe for direct application. It’s an excellent moisturizer and is especially suitable for sensitive skin and hair care.
Is argan oil suitable for all hair types?
Absolutely! Argan oil works wonders for all hair types, nourishing dry and damaged hair while promoting shine and strength.
Can these oils be ingested?
No, our oils are for external use only. They are not food-grade and should not be consumed.
Are your oils safe to use during pregnancy?
Lavender oil for relaxation in early pregnancy and jojoba and argan oils for reducing stretch marks via massage. While our oils are natural, we recommend consulting a healthcare professional before use during pregnancy.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment details.
Can I modify my order after placing it?
If your order hasn’t been shipped yet, please contact our support team to request modifications.
How will I receive my order confirmation?
Once your order is placed, you will receive a confirmation email with all the details.
Do you ship internationally?
Yes, we deliver to the UK, France, Italy, Spain, Portugal, the Netherlands, Belgium, and potentially Germany in the future.
What are your shipping fees?
Shipping fees vary by location and order size. Full details are provided at checkout.
What is your return policy?
We offer a 30-day return policy. Products must be unopened and in their original condition to qualify for a refund.
How can I track my order?
After shipping, you will receive a tracking number via email to monitor your package’s progress.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and manage preferences easily.
How do I create an account?
Click on the “Sign Up” button at the top right corner of our website and follow the instructions.
How do I reset my password?
Click on “Forgot Password” on the login page and follow the steps to reset your password.
Can I update my personal information?
Yes, log in to your account, navigate to “Profile Settings,” and update your information.
How can I delete my account?
Please contact our customer support team if you wish to delete your account.
How can I contact customer support?
You can reach us via email at fusescent.com@gmail.com or use the contact form on our website.
Do you offer gift wrapping?
Yes, gift wrapping options are available at checkout for an additional fee.
Are there any promotions or discounts available?
We frequently run promotions. Subscribe to our newsletter or follow us on social media for updates.
Can I request a custom blend of oils?
At the moment, we do not offer custom blends, but we plan to introduce this feature in the future.
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